Technical Support RepresentativeGreater Boston Area, USA
The Client Service Team ensures customer vetting applications meet the stringent security policies of the organization in a timely and professional manner. The team responds effectively and efficiently to support inquiries.
- The ability to apply procedure-driven tasks to process certificate applications, ensuring compliance with GlobalSign's strict security policies.
- Communicate comfortably and clearly with customers from around the globe with tact and diplomacy while projecting a professional image.
- Some interpretation of customer and organizational authentication guidelines may be required and the applicant must apply sound reasoning to reach decisions and be prepared to record and defend decisions made.
- Researching, investigating and resolving customer technical issues.
- Communicate and provide information internally and externally to establish and maintain excellent service to centralized support teams and other departments.
- Maintain an accurate and up-to-date knowledge base.
- Interpret instructions and issues arising and implement actions according to company policy and procedures.
- A thorough understanding of all GlobalSign products.
Skills & Qualifications
- Associates Degree or previous technical customer support experience.
- English and French or Spanish skills are required.
- Basic knowledge of PKI and SSL technology helpful .
- Excellent written and oral communication skills.
- Able to manage multiple priorities.
- Sound organizational and interpersonal skills with a strong customer focus.
- Good problem solving, analytical, and critical thinking skills.
- Works well under pressure and meet deadlines.
- Solid experience using CRM systems.
- Extensive knowledge of Microsoft Office Excel and the Internet environment.
- Must successfully pass a background check to achieve and maintain trusted employee status.
Please submit resumes with cover letter to [email protected]
GlobalSign is an equal opportunity employer
All applicants will be considered without regard to race, color, religion, sex, national origin, age, marital or veteran status; medical condition, disability; or any other legally protected status.
NO PHONE CALLS OR RECRUITERS PLEASE